Service
1.1. Customers will receive the service requested to include what is on the cleaning package list provided to you. If you wish for any additional services, please let us know immediately so that we can account for the extra time needed and update your price accordingly.
1.2. Customers will be given a 30 minute window that the providers will arrive in. Please make sure they have a way into the home/office once they arrive, either by letting them in, providing a key/code, leaving a door unlocked, or any other arranged method. If the provider does not have immediate access to the home/office and this causes a delayed start time, charges may occur to account for the provider’s time.
1.3. Customers are not required to be present at the time of the cleaning. The ideal cleaning situation is when no one is home. Please keep children in another area and eliminate as many distractions as possible so providers can work uninterrupted.
1.4. All trash must remain on site, we do not haul off any trash/ debris.
1.5. If at any point you are dissatisfied with your service, please let us know immediately. We do our best to ensure everyone is happy with quality service, however sometimes things can be missed.
1.6. Providers may take before and after photos for training/company use. Please notify us if you do not want photos taken of your home.
2.1. Please inform us of any large/ dark stains prior to booking a carpet cleaning appointment.
2.2. We do not guarantee 100% stain removal.
2.3. We are not responsible for any damage caused by pre-existing issues (frayed strands, loose seams, burn marks, etc.).
3.1. Home/office must be kept at a reasonable temperature, between 70 – 75 degrees Fahrenheit, for the duration of the appointment.
3.2. Please ensure that your home will have electricity and running water on the day of service.
3.3. Appointments must be canceled or rescheduled if anyone in the home/office has a contagious illness.
3.4. Rooms with excessive clutter/tripping hazards will not be cleaned. Picking up prior to appointment time will result in a better cleaning.
3.5. We do not clean homes/offices with pest infestations, excessive mold, or biohazardous material (blood, vomit, or waste from humans/ animals).
3.6. Please inform us of irregular cell service at the home/ office and provide the Wi-Fi password if applicable.
3.7. Providers do not climb higher than a three-step ladder.
3.8. Providers may deny service at any point if they feel their health or safety is at risk.
Terms of Service
4.1. Appointments with a longer duration, providers may take several breaks, including a lunch break. They may choose to leave the location or remain in their vehicle.
4.2. Providers may take breaks during recurring cleaning appointments.
4.3. We do not bill hourly, therefore breaks will not affect the quality or price of the cleaning.
5.1. We do our best to avoid breakage and damage, but accidents do happen. We have general liability insurance for replacement or repair. We will do our best to make up for any damage to the best of our ability. Identical replacement will be attempted but not guaranteed.
5.2. Damage must be reported within two days of service, or we may not be held liable.
5.3. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, China cabinets, etc.).
5.4. We cannot be responsible for damage due to faulty or improper installation, lack of maintenance, or general wear and tear of any items.
5.5. If a customer requests their equipment to be used, we are not responsible for any damage, maintenance, or replacement of said equipment.
6.1. Please inform us of any pets in the home. Some providers may have allergies and we need to make proper scheduling arrangements.
6.2. Let us know ahead of time if there are any arrangements you have in place for your pets while we clean. For sanitary purposes, we do not clean up after sick pets or pet accidents.
6.3. Please secure any pet that may be overwhelmed by our presence or pose a threat.
6.4. Please secure any pet that is likely to try to run out of the door and escape the house. The obligation for control and care of all animals on the premises is on the customer.
6.5. We cannot be held responsible for the escape or safety of pets.
7.1. Appointments will be canceled due to inclement weather. We will try to reschedule appointments as close to the original appointment date as possible.
7.2. Please make sure that your driveway, parking lot, sidewalk, or entrance is properly accessible.
Terms of Service
9.1. Our pricing is based on a general estimate over the phone without seeing the state of the home/office prior. To get the most accurate price possible please inform us of any excess of build up in areas such as bathtubs and showers, dust on furniture throughout the home/office, etc.
9.2. Price is subject to change based on home/office condition. You will be notified upon arrival of any necessary price changes.
9.3. Price is subject to change if any additional services are requested before, during or after the service is completed.
10.1. Accepted forms of payment include cash, check (made out to Clean Crew), or invoice (paid by card or bank information).
10.2. All tips go to the provider(s) that were present during the service. While tips are very appreciated, they are never required or expected.
10.3. Payment is due immediately after service is completed. If payment isn’t provided within 7 days after service is completed, you may be subject to a late fee of 10% of the service cost.
11.1. We must be given a minimum of 36 hours’ notice to cancel or reschedule a service.
11.2. If proper notice is not given, a last-minute cancellation fee will be charged for 30% of the total service price to cover employees’ lost wages. No future cleaning appointments will be scheduled until the fee is paid.
11.3. Exceptions may be made for emergencies/illnesses. We reserve the right to make these determinations on a case-by-case basis.
11.4. If a recurring appointment is skipped, there may be an additional charge on the next cleaning to account for additional time needed for proper cleaning.